A Contact Center designed and built for Microsoft Teams
Why Choose Our Solution?
Unified Communication Platform
Our unified communication platform integrates all customer interactions within Microsoft Teams, ensuring a seamless and efficient workflow.
Voice
Calls using digital lines for crystal-clear quality
Built-in email with mass sends and workflows
SMS
Automate notifications with a personalized touch
Web Chat
Real-time support to boost resolutions and sales
Chat Apps
Calls using digital lines for crystal-clear quality
Social Media
Calls using digital lines for crystal-clear quality
All-in-one
Agile, Adaptable
and Made for You
Stacked with intelligent features that can be customized in just a few clicks,
our contact center software is the all-in-one platform you can modify your way.
Voice
for crystal-clear connection
Make and receive calls
Instantly switch between inbound and outbound calls
Ensure high call quality
Use digital VoIP lines for crystal-clear connection
Enable intuitive coverage
Automatically switch telco providers to maintain strong coverage
Add new numbers
Use your own numbers or easily acquire more from 60+ countries
for automation and ticketing capabilities
Utilize email ticketing
Easily track and resolve customer issues via email
Automate email distribution
Use digital VoIP lines for crystal-clear connection
Send mass emails
Run large-scale, personalized campaigns to your contacts
Set up auto-reply emails
Automatically acknowledge emails and send custom notifications
SMS
for personalized notifications and confirmations
Customize messages with ease
Quickly compose messages in just a couple of steps
Automate SMS messages
Set up parameters for triggering automatic customer messages
Conduct mass campaigns
Send large-scale, personalized SMS messages to your contacts
Easily personalize every message
Automatically personalize all SMS messages for higher engagement
Web chat
for real-time customer support
Utilize email ticketing
Easily track and resolve customer issues via email
Automate email distribution
Use digital VoIP lines for crystal-clear connection
Send mass emails
Run large-scale, personalized campaigns to your contacts
Set up auto-reply emails
Automatically acknowledge emails and send custom notifications
Chat Apps
for communication over popular channels
Customize messages with ease
Quickly compose messages in just a couple of steps
Automate SMS messages
Set up parameters for triggering automatic customer messages
Conduct mass campaigns
Send large-scale, personalized SMS messages to your contacts
Easily personalize every message
Automatically personalize all SMS messages for higher engagement
Third Party Integrations
Connectivity
Sync VCC Live with a huge range of out-of-the-box integrations or allow our team to support connectivity with almost any platform. Enable a smooth data flow between VCC Live and your integrations and make agent lives easier by seamlessly coordinating all tools.
About us
Who we are
MultiCX is a leading provider of Microsoft Teams Contact Center solutions. Founded by a team of industry experts with decades of experience in customer service technology, we are dedicated to helping businesses streamline their communication processes and deliver exceptional customer experiences. Our platform seamlessly integrates with Microsoft Teams, transforming it into a powerful, omnichannel contact center.
Our customers
They trust us
Ready to start?
Next step toward better customer experience
No credit card. No setup fee.
Social media
for boosting digital engagement
Utilize email ticketing
Easily track and resolve customer issues via email
Automate email distribution
Use digital VoIP lines for crystal-clear connection
Send mass emails
Run large-scale, personalized campaigns to your contacts
Set up auto-reply emails
Automatically acknowledge emails and send custom notifications